A section of Office Administrators and Clerical Officers who attended the refresher training
The Planning, Finance and Administration division, on Monday, 7th August, 2023, held a one-day refresher training for Office Administrators and Clerical Officers. According to the head of the division, the Acting Deputy Vice Chancellor (Planning, Finance and Administration), Prof. Richard Kiai, the aim of the refresher training was to evaluate the daily operations of these officers and reflect on what could be done to make it even better. This is as per the Acting Vice Chancellor’s commitment to conducting things in the University in a better way. He noted that each staff was playing a critical role as part of a team supporting the Vision of the University and changing peoples’ lives.
‘This training will also be conducted for other cadres of staff so that we all move as a team in order to achieve our organizational Vision. Such trainings enhance efficiency and performance by 30%,’ said Prof. Kiai.
He further called on the participants to be cognizant of the changing demands and needs of society. This changing dynamics call for an evaluation of the kind of services offered. It is imperative, therefore, that staff are professional, ethical, objective and uphold confidentiality of information in their custody.
‘Understand the customer you are dealing with and their expectations. While offering a service, ask yourself whether you have met the customers’ expectations,’ he challenged them.
Some of the topics covered include: Change Management Strategies (Mr. Daniel Murage, Ag. Registrar, Planning and Administration), Information Management and Filing (Dr. Everlyn Anduvare, Deputy University Librarian), Stress Management (Mr. Peter Ngugi, Senior Assistant Dean of Students), Quality Management System (Mr. Walter Koros, Directorate of Quality Assurance and ISO), Office Technology (Paul Kariuki, Director, ICT), Organizational Culture (Dr. Esther Maina, Ag. HoD, Human Resource Department) and Business Communication, Organizational Skills and Etiquette (Ms. Monica Njau, Human Resource Section)