Frequently Asked Questions

Questions? We’re Here to Help!

1) Where is Karatina University Located?

Karatina University Main Campus is located in Kagochi, Karatina, Mathira East Sub County, Nyeri County.

2) How can I access my Admission Letter?

Answer: Please click the link below to get your Admission Letter. You will be required to input your KCSE Index Number/2025 to be able to retrieve and download your Admission Letter.

https://admissions.karu.ac.ke/KuccpsLogin

 

3) How can I access my University email address?

Answer: To access your university email, visit the link below:

https://email.karu.ac.ke

4) How can I get my Registration Number (Admission Number)?

5) What if I don't make to report on Monday 17th August 2026?

Answer: Karatina University encourages all students to report on Monday 17th August 2026. However, if you cannot make it on the date indicated, you are encouraged to report within the week.

6) When is the deadline for applying for funding from the Higher Education Funds (HEF)?

Answer: HEF applications deadline will be indicated in the HEF website. All First Year students Students MUST apply for funding via www.hef.co.ke

7) Is it a must I reside inside the University hostels?

Answer: It is NOT mandatory to reside inside the University Hostels. Accommodation at the University is limited, paid for and booked via hostel booking platform. For those who wish to stay outside, you will be required to make early arrangements to secure accommodation.

 

8) What do you provide in hostels accommodation?

Answer: Karatina University provides a bed and a mattress. You will only come with beddings and personal emoluments.

9) Can I cook inside the hostel?

Answer: No. Cooking is prohibited in Karatina University hostels. Students are encouraged to take meals from the University Cafeteria which is open for the entire Semester and the food is at affordable prices.

10) How can I transfer a course/ change a programme?

Answer: Procedure on the Change of Programme will be communicated after reporting.

11) Must I come with the laptop?

Answer: For proper learning on the blended mode of study (online and physical), students are encouraged to have a laptop for ease of access of online teaching and materials.

12) How can I contact Admissions Office?

Answer: Please call the number 0716-135-171 or +0723-683-150 or send an email to admissions@karu.ac.ke

13) Carry warm clothing as the weather can be cold and chilly

Answer: Karatina experiences cool to cold weather especially in the morning and evening. Carry warm clothing to keep comfortable.

 

14) How can I provide feedback, a complaint or compliment?

Members of the public can submit feedback, complaints or compliments through the University’s designated channels and offices. Email: complaints@karu.ac.ke or the online complaints and compliments form available on our website.

The relevant information is available through the University’s official website and Service Charter.

15) How can I verify information about Karatina University?

Members of the public are encouraged to verify University information through the official Karatina University website and verified University communication platforms before relying on or sharing information.

16) Does the University support students with disabilities?

Yes. Karatina University is committed to providing an inclusive learning environment and supporting students with disabilities in accessing education, facilities and University services.

17) Does Karatina University offer career services?

Yes. The University provides career guidance and employability support to help students prepare for the workplace and navigate career opportunities.

18) Where can I access official University announcements and notices?

Official announcements, notices, opportunities and other University information are published through the University’s official website and verified communication channels Facebook, X, LinkedIn, Twitter, Instagram and Whatsapp Channel.

19) Does the University have clubs and societies?

Yes. Students can participate in various clubs, societies and student-led activities that support personal development, leadership and social engagement.

20) Does the University provide medical services?

Yes. The University provides health and medical support services to students and staff through its designated health facilities.

For general enquiries, you can contact Karatina University through:

Postal Address:
Karatina University
P.O. Box 1957–10101
Karatina, Kenya

Telephone:
+254 20 2176 713

+254 72 972 1200